ORDERING PROCEDURE.

STEP ONE : Peruse these pages carefully, decide what you require and check the price using our price grids. Send us your order remembering to include your planned method of payment along with your delivery address (we do not deliver to PO Box) so we can complete a quote.

STEP TWO : If you wish to proceed, fwd your production parts to our mailing address . Please include the following, 2 x production masters on CDr, one as your Master Audio the other is a safety back up (or DLT tape or DVDr for DVD order),1 x CDr art master (one CDr art master per job, please note you can also supply art via free ftp , please do not email art in without consulting first), a completed purchase order (download purchase order form), and if a trade deal please include any stock relevant to the order.

STEP THREE : Once your discs arrive here we will give your files a quick check for obvious mistakes before forwarding to the factory. If anything has been supplied incorecctly we will let you know. If this is the case you can either resupply or we can have any issues fixed here if possible a at pre negioated rate based on the amount of work involved. Once we have determined your production parts ready for production we will send you a final invoice incase your physical parts and needs differed from the original quote or if shipping estimate has lapsed from its original 30 day period.

STEP FOUR : We hope you understand but due to past misconduct of some of our clients we cannot aford to proceed until 100% up front payments are made unless you already have a long working relationship with us, payment methods are listed here.

STEP FIVE : When your parts arrive at our printers one final quality check in the form of a digital proof will be fwd to you to check and approve before printing commences. Your production masters will also be checked for any reading errors at this poiont.

STEP SIX : Once your parts have been checked and approved the work will be booked in and we will receive a order confirmation with a projected ETA for delivery which we will fwd to you.

STEP SEVEN : Finally when dispatched we will email and let you know the goods are on the way and provide you with tracking numbers, also please let us know when they arrive safely.